Hancock and Moore

I bought my chair a little over a year ago leather recliner from Gabberts Inn Bloomington grapes store known for good quality only can have them out 3×2 of the times screws fell out and now the back will come up and said the mechanism is Warren Ive ask them to a replace the chair or give me my money back Im waiting to find out but I had a lazy boy chair leather reclining her for over 20 years and never a problemIll let you know if Gabberts was stand behind their rep beautician I also noticed that theyre not caring that share any more probability obvious poor quality I wish I had read the reviews on this chair before buying it please Gabberts if you read this you should do the right thing thank you

We purchased two Hancock & Moore swivel rockers through a local furniture store in mid 2021. We took delivery of the chairs in January 2022.

Less than 4 months later, we began seeing excessive wear on the armrests and sidewalls adjacent to the seat cushion on the chair most frequently sat in. The seat cushion (down feather) was also collapsed. We had a representative of the furniture store come to see the degradation himself at that point. When he depressed the cushion, we also observed the same excessive wear in the fabric behind the seat cushion.

When the furniture store presented photos of the wear to Hancock and Moore, they suggested the wear was the result of pet damage. Recall, the chairs are swivel rockers. One of our dogs is blind and never climbs on ANY furniture. Neither dog has EVER been on either of the swivel rockers.

The wear patterns match exactly where wrists lie at the end of the arms, where hips touch the side panels, and where the backside of a human buttocks touches the back of the chair. No pet issue.

The Hancock & Moore Company is simply trying to weasel out of honoring their warranty in any way shape or form. The attached photos were taken 9/7/2022, 9 months after we took delivery of the two chairs.

The fabric is absent from the chair because the furniture store took the fabric to return it to Hancock & Moore for their examination.

As a result of our experience, I cannot suggest that anyone buy any Hancock & Moore furniture product, since they DO NOT stand behind their product or warranty.

Ive purchased many items from this company and Ive had a common issue. The leather is just not good.

My latest issue is a recliner.

The cushion is all stretched out. The dye is coming off the arms, the headrest etc.

Ive been promised some dye to help hide the many places that are fading.

They say its from our body oils and the shampoos we use.

If thats the case Ill buy a Rooms to Go recliner for far less money and simple replace it every two years!

I expected much much better quality in leather, the process used in applying dye and quality.

After two tufted sofas, two tilt back chairs, two ottomans and a recliner Ive leaned my lesson.