We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons...Read more
I have had two sofas and two loveseats since 2010 and all pieces have held up well. H&M as all other manufacturers cannot warranty against wear of skins/leather or fabric. Knowing my situation I made certain to select a H&M protected leather, Aspen Saddle, and I...Read more
The leather is wearing very poorly on my 8 year old Hancock & Moore club chair. Totally unacceptable for such an expensive chair. This was a noticeable problem when the chair was a mere 3 years old when I initially reported the problem to the originating Hancock &...Read more
Short Review on February 03, 2017
Hancock and Moore
Horrible. Service. Ordering. Quality due to fading leather, poor zippers, springs that squeak etc.
Hancock and Moore - Sofa Review from Defiance, Ohio
Hancock and Moore
Spent big bucks and has looked like this for years.
Purchased leather recliner from a furniture store (Knight Furniture) in North Carolina In 2005. For the first several years the only problem with the leather was that it faded somewhat. However the last 3-4 years there has been a general decline of the leather on...Read more
I have purchased several pieces of H&M furniture. My last purchase was two(2) leather recliners. The 1st 2 had a leather problem, that H&M blamed on the medication I was taking caused the leather to discolor. I asked if all the leather offered for the recliner were of...Read more
We purchased an expensive leather recliner chair model 106-B "Sinclair". The chair was not made to the advertised specifications with regard to the seat depth. As specified the seat was to be 21" deep and the actual seat depth was 18 1/2". After repeated...Read more
Bought this chair Jan 2007 - for a second home we spend 7 months a year at. VERY low "traffic" so to speak. YET this chair has a tilting foot rest, the springs in the eat are uneven & at 10 yers old, and only 5 years old at most in "USE" time, this should not be...Read more
We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of time, the color began to wear off of the edges of all pieces. It has since worn off in other areas, too. the leather obviously is not dyed through;...Read more
Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other. The store ignored me and o contacted H&M directly...Read more
In 2004 we purchased five matching pieces of Hancock and Moore "Member" style leather furniture in "Document" leather from Cabot House in Framingham, MA. After two years the color began to rub off of the leather. This continued to worsen, and H&M was contacted...Read more
I didn't like
- Their quality or customer service
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