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Hancock and Moore - Problem with Leather and Tufting
Hancock and Moore - Problem with Leather and Tufting
Hancock and Moore - Problem with Leather and Tufting
Hancock and Moore - Problem with Leather and Tufting
We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons...
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Anonymous
CS

Do you really expect a new sofa after using it for 20 years. That's like buy and new car and wanting a new one when it's worn out. The fact it lasted this long is amazing. It'...

Anonymous
Karnal

Sorry, but that is NOT usual wear and tear. You obviously don't know how to take care of furniture. That is dirty and dried. No wonder they won't help you. Maybe take better c...

2.5
I didn't like
  • Quality or customer service
#908708
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Hancock and Moore - Inferior leather on a recliner
Hancock and Moore - Inferior leather on a recliner
Hancock and Moore - Inferior leather on a recliner
Purchased leather recliner from a furniture store (Knight Furniture) in North Carolina In 2005. For the first several years the only problem with the leather was that it faded somewhat. However the last 3-4 years there has been a general decline of the leather on...
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2.3
I liked
  • Made in america and expected quality
I didn't like
  • Very poor customer service
#897981
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Hancock and Moore - Sofa Review from Defiance, Ohio

Hancock and Moore - Sofa Review from Defiance, Ohio
Spent big bucks and has looked like this for years.
#774294
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Am very sorry to hear this in so many ways. Am going thru similar thing. High end furniture dealer delivered damaged furniture very late, repeatedly ignoring my repeated emails about our agreed upon "ship as available" arrangement. Was informed "when we decide how to...
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#612353
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Hancock and Moore - Inferior quality leather furniture --Deplorable customer service
Hancock and Moore - Inferior quality leather furniture --Deplorable customer service
Hancock and Moore - Inferior quality leather furniture --Deplorable customer service
In 2004 we purchased five matching pieces of Hancock and Moore "Member" style leather furniture in "Document" leather from Cabot House in Framingham, MA. After two years the color began to rub off of the leather. This continued to worsen, and H&M was contacted...
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Anonymous
Anonymous

Does this company have any relation to Rose and Moore? which supposedly sells "real" Chesterfield product?

Anonymous
Anonymous

We have similar issues with our Hancock and Moore leather couches. I am very disappointed in how poorly the leather held up. We have far less expensive leather couches that ha...

I didn't like
  • Their quality or customer service
#611792
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My 6 year old leather chair has tears on both arms after light use. The rest of chair is ok but it's ready for the dump. H&M would do nothing except try excuses. After total run around, long distance phone calls and many many emails, a home visit by rep, the head...
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#440897
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We purchased a Hancock & Moore chair 2 years ago from a furniture store in Dallas. We liked the chair and decided to order another one "just exactly like it", 2 years later. We went back to the same furniture store, and special ordered the same exact chair made by...
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Anonymous
tommythompson

anybody...is Hancock & Moore worth the money? i have had their product...for 24 years....excellent...but it wore out.....NOW THE NEW PRODUCTS LOOK ..LESS QUALITY....COMPLEX B...

Anonymous
LoneStarAsh

I'd be more interested in the name of the store rather than a chair not matching in stain color a year later. Stain is like that and one batch will differ in color and intensi...

#382481
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