We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons...Read more
Purchased leather recliner from a furniture store (Knight Furniture) in North Carolina In 2005. For the first several years the only problem with the leather was that it faded somewhat. However the last 3-4 years there has been a general decline of the leather on...Read more
Hancock and Moore - Sofa Review from Defiance, Ohio
Spent big bucks and has looked like this for years.
Am very sorry to hear this in so many ways. Am going thru similar thing. High end furniture dealer delivered damaged furniture very late, repeatedly ignoring my repeated emails about our agreed upon "ship as available" arrangement. Was informed "when we decide how to...Read more
In 2004 we purchased five matching pieces of Hancock and Moore "Member" style leather furniture in "Document" leather from Cabot House in Framingham, MA. After two years the color began to rub off of the leather. This continued to worsen, and H&M was contacted...Read more
I didn't like
- Their quality or customer service
My 6 year old leather chair has tears on both arms after light use. The rest of chair is ok but it's ready for the dump. H&M would do nothing except try excuses. After total run around, long distance phone calls and many many emails, a home visit by rep, the head...Read more
We purchased a Hancock & Moore chair 2 years ago from a furniture store in Dallas. We liked the chair and decided to order another one "just exactly like it", 2 years later. We went back to the same furniture store, and special ordered the same exact chair made by...Read more
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