Not resolved
2.3
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

Purchased leather recliner from a furniture store (Knight Furniture) in North Carolina In 2005.For the first several years the only problem with the leather was that it faded somewhat.

However the last 3-4 years there has been a general decline of the leather on both arms. I contacted Hancock & Moore recently figuring they may have a solution. I talked with Ann in customer service and she gave me all sorts of reasons such as my wife being on medication or not keeping the leather properly cleaned and conditioned. I stated and showed other pieces of leather furniture in my house that were older and had not experienced any damage.

I offered to send recliner back for them to see which cost me $168. The process lasted almost 2 months and the resolution was the same-not our problem and all leather is the same.

What a bunch of bull from a company that prides itself on being the best in leather furniture.Check out the photos!

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $1200. The author is overall dissatisfied with Hancock and Moore and uploaded picture s. The most disappointing about hancock and moore recliner from Hancock and Moore was very poor customer service , but reviewer liked made in america and expected quality. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Hancock and Moore.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Hancock and Moore to other companies on our site.

Had an Experience with Hancock and Moore?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Mypillow - Pillow Issues/Customer Service Mypillow " Upon purchasing the 2 for 1 product, king size, I noticed an obvious difference in the amount of filling in both pillows. I opted..." Read more My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more The Childrens Place - Racial profiling The Childrens Place "Today I was giving the most horrible customer service experience. Early today I called to put 2 items on hold prior to my visit to pick up later. During my..." Read more