Pawtucket, Rhode Island
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

Purchased leather recliner from a furniture store (Knight Furniture) in North Carolina In 2005.For the first several years the only problem with the leather was that it faded somewhat.

However the last 3-4 years there has been a general decline of the leather on both arms. I contacted Hancock & Moore recently figuring they may have a solution. I talked with Ann in customer service and she gave me all sorts of reasons such as my wife being on medication or not keeping the leather properly cleaned and conditioned. I stated and showed other pieces of leather furniture in my house that were older and had not experienced any damage.

I offered to send recliner back for them to see which cost me $168. The process lasted almost 2 months and the resolution was the same-not our problem and all leather is the same.

What a bunch of bull from a company that prides itself on being the best in leather furniture.Check out the photos!

Review about: Hancock And Moore Recliner.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

I liked: Made in america and expected quality.

I didn't like: Very poor customer service.

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