763 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

We bought 2 recliners in 2006 and thought we had made a forever purchase. I cannot remember when things started to go downhill but I know Hancock and Moore sent me some new leather to recover one of the headrests in 2009 when I complained about the leather.

When I last contacted Hancock and Moore in 2017 about our faded, faded chairs they suggested I purchase their dye and recolour the chairs ourselves using an airless sprayer. I then contacted a leather repair business locally who advised me to recover the chairs. I was shocked. We paid $2000 for each of these chairs in 2006.

And now, the metal reclining mechanism has broken in one chair so it is completely useless.

Is it worth fixing is what we are asking ourselves.

In 2006 there were no online reviews as I have just recently discovered these and realized we have been living with these awful chairs for over 13 years, and were not alone apparently. We would not have bought them if we knew this.

I envisioned passing these chairs on to my children.

Were certain well never get any satisfaction due to the time that has passed.

I would not recommend this company.

I have pictures.

Reason of review: Bad quality.

Monetary Loss: $4000.

Preferred solution: I want whatever itโ€™s going to cost to recover these 2 chairs plus whatever is needed to fix the reclining mechanism. .

Hancock and Moore Pros: Made in america and expected quality.

Hancock and Moore Cons: Difficulty in addressing poor leather quality issues.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hancock and Moore Reviews

  1. 17 reviews
  2. 11 reviews
  3. 6 reviews
  4. 2 reviews
  5. 0 reviews
Hancock and Moore reviews