Hancock and Moore - Problem with Leather and Tufting

Update added by user Sep 27

In talking to a local furniture store that carries Hancock & Moore and with the corporate offices of H&M in North Carolina, I learned that only the frames are guaranteed because the leather being a natural product can wear out long before the workmanship.The people at Corporate explained this nicely unlike the local rep who was rude.

I ended up having the seat reupholstered because it was much less than purchasing a new piece of furniture.Bottom line: spend the money if you really love the piece and plan to keep it a long time, but don't expect it to last a lifetime.

Original review posted by user Aug 28

We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer.The loveseat is holding up fine, but the sofa is a nightmare.

The leather fabric is cracking and the tufted seat buttons have popped out. The ottoman is starting to do the same. We are an adult household with no children or large animals that would be rough on furniture, so we were distressed to see this happen on what we had hoped would be the last living room furniture we would ever have to buy.

When we contacted the rep from H & C, he refused to even come and look at the furniture, essentially blowing us off.So much for H & C's "lifetime warranty".

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Price Affordability
Customer service
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Delivery Service
Style and Design
Value for money

  • What I liked
      No items
  • What I disliked
    • Quality or customer service

Reason of review:
Bad quality
Preferred solution:
Hancock & Moore should stand behind their product with a full refund or reupholster or replace the sofa.
Monetary loss:
Product or service
Chesterfield Tufted Leather Sofa
Review category
Furniture and Decor
review #908708 by

Author wants to be contacted by the company. Learn more

Had an experience with Hancock and Moore? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Hancock and Moore. However, many companies do monitor reviews on our site.

You were reading a complaint about Hancock and Moore.
Filing a new complaint about