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Hancock and Moore - Springs broken on $10,000 reclining couch
Hancock and Moore - Springs broken on $10,000 reclining couch
This is my second post on the same couch. Bought two couches, one that reclines, one that doesn't (but they are matching). My first post was about the electronics going bad on the reclining couch. I ended up have to repair myself with a part shipped from H&M (after...
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Company wrote 0 private or public responses to the review from Dec 11.
2.6
I didn't like
  • Waiting for the local uninterested dealer to do nothing
#1420643
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Purchased an Austin High Back recliner in Document Chino in 2004 from local "high quality" furniture store. The cylinder to bring chair back up never worked. Found a different furniture store to purchase a new cylinder (in 2015) and replaced cylinder ourselves. It...
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Company wrote 0 private or public responses to the review from Sep 19.
1.0
Township Of Taylorsville, North Carolina
#1359829
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Hancock and Moore - Sad quality
Ordered 3 pieces of "just in time" furniture. Coach came with defective cushions-- had to pay for replacements, then we're reimbursed. Both recliners came in wrong color, refused shipment. When came back one recliner had numerous noticeable defects, other only had a...
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Company wrote 0 public responses to the review from Sep 07.
#1349325
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I have been a long time customer of this company. I am leaving this review because I do not believe them to be the company they were 20 years ago when I bought my first chair and ottoman. I built a new home and my current H&M couch didn’t work in the new living area. I...
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Company wrote 0 private or public responses to the review from May 30.
Anonymous
Anonymous

$30 to repair a $10k couch is somehow outlandish? I understand it is relatively soon, but realistically H&M didn't make that switch, they bought it. It is somewhat disappointi...

Anonymous
Anonymous

When you buy a BMW car, if you key ignition don't work after 6 months, would they change it for you with zero charge? Let me know where is the free lunch!

1.8
#1267867
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The leather is wearing very poorly on my 8 year old Hancock & Moore club chair. Totally unacceptable for such an expensive chair. This was a noticeable problem when the chair was a mere 3 years old when I initially reported the problem to the originating Hancock &...
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Company wrote 0 public responses to the review from Oct 16, 2017.
Anonymous
William

Same problem with my H&M leather recliner. The leather on the head rest faded after only one year and cracked on the arms two years later and they told me it was because of my...

Anonymous
Steven Lehr

we purchased two h&m leather recliners and after 3 yrs arms very worn (dye very blotchy), and they weren't used that much!

#1116093
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I have had two sofas and two loveseats since 2010 and all pieces have held up well. H&M as all other manufacturers cannot warranty against wear of skins/leather or fabric. Knowing my situation I made certain to select a H&M protected leather, Aspen Saddle, and I...
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Company wrote 0 public responses to the review from Apr 22, 2017.
Anonymous
Anonymous

Hi Could you please respond asap. I was going to purchase a Hancock & Moore couch using the Aspen Saddle leather. (I have asked them to hold the order at the moment). I too...

#1037642
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Bought this chair Jan 2007 - for a second home we spend 7 months a year at. VERY low "traffic" so to speak. YET this chair has a tilting foot rest, the springs in the eat are uneven & at 10 yers old, and only 5 years old at most in "USE" time, this should not be...
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Company wrote 0 public responses to the review from Feb 14, 2017.
#1008291
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Short Review on February 03, 2017

Horrible. Service. Ordering. Quality due to fading leather, poor zippers, springs that squeak etc.
Company wrote 0 public responses to the review from Feb 03, 2017.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1002149
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I have purchased several pieces of H&M furniture. My last purchase was two(2) leather recliners. The 1st 2 had a leather problem, that H&M blamed on the medication I was taking caused the leather to discolor. I asked if all the leather offered for the recliner were of...
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Company wrote 0 public responses to the review from Feb 01, 2017.
Anonymous
Anonymous

You can't seriously expect a retailer to give you a free replacement part on a six year old chair. For all they know, your 8 grandchildren have been using that thing for a tr...

2.1
#1001092
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Contact Hancock and Moore

Mailing Address:
Hancock & Moore
P.O. Box 3444
Hickory, North Carolina 28603
United States
Phone:
(828) 495-8235
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Hancock and Moore Products and Services

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of time, the color began to wear off of the edges of all pieces. It has since worn off in other areas, too. the leather obviously is not dyed through;...
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Company wrote 0 public responses to the review from Jan 08, 2017.
Anonymous
Janet

We bought Handcock and Moore leather furniture last year. We thought it was good quality leather considering the name and price but it has turned out to not be the case. The l...

1.0
#987654
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