Purchased an Austin High Back recliner in Document Chino in 2004 from local "high quality" furniture store. The cylinder to bring chair back up never worked. Found a different furniture store to purchase a new cylinder (in 2015) and replaced cylinder ourselves. It...Read more
Township Of Taylorsville, North Carolina
Ordered 3 pieces of "just in time" furniture. Coach came with defective cushions-- had to pay for replacements, then we're reimbursed. Both recliners came in wrong color, refused shipment. When came back one recliner had numerous noticeable defects, other only had a...Read more
I have been a long time customer of this company. I am leaving this review because I do not believe them to be the company they were 20 years ago when I bought my first chair and ottoman. I built a new home and my current H&M couch didn’t work in the new living area. I...Read more
The leather is wearing very poorly on my 8 year old Hancock & Moore club chair. Totally unacceptable for such an expensive chair. This was a noticeable problem when the chair was a mere 3 years old when I initially reported the problem to the originating Hancock &...Read more
I have had two sofas and two loveseats since 2010 and all pieces have held up well. H&M as all other manufacturers cannot warranty against wear of skins/leather or fabric. Knowing my situation I made certain to select a H&M protected leather, Aspen Saddle, and I...Read more
Bought this chair Jan 2007 - for a second home we spend 7 months a year at. VERY low "traffic" so to speak. YET this chair has a tilting foot rest, the springs in the eat are uneven & at 10 yers old, and only 5 years old at most in "USE" time, this should not be...Read more
Short Review on February 03, 2017
Horrible. Service. Ordering. Quality due to fading leather, poor zippers, springs that squeak etc.
I have purchased several pieces of H&M furniture. My last purchase was two(2) leather recliners. The 1st 2 had a leather problem, that H&M blamed on the medication I was taking caused the leather to discolor. I asked if all the leather offered for the recliner were of...Read more
We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of time, the color began to wear off of the edges of all pieces. It has since worn off in other areas, too. the leather obviously is not dyed through;...Read more
Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other. The store ignored me and o contacted H&M directly...Read more
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