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I have been a long time customer of this company. I am leaving this review because I do not believe them to be the company they were 20 years ago when I bought my first chair and ottoman. I built a new home and my current H&M couch didn’t work in the new living area. I...
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Anonymous
Anonymous

$30 to repair a $10k couch is somehow outlandish? I understand it is relatively soon, but realistically H&M didn't make that switch, they bought it. It is somewhat disappointi...

Anonymous
Anonymous

When you buy a BMW car, if you key ignition don't work after 6 months, would they change it for you with zero charge? Let me know where is the free lunch!

1.8
#1267867
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I have had two sofas and two loveseats since 2010 and all pieces have held up well. H&M as all other manufacturers cannot warranty against wear of skins/leather or fabric. Knowing my situation I made certain to select a H&M protected leather, Aspen Saddle, and I...
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Anonymous
Anonymous

Hi Could you please respond asap. I was going to purchase a Hancock & Moore couch using the Aspen Saddle leather. (I have asked them to hold the order at the moment). I too...

#1037642
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The leather is wearing very poorly on my 8 year old Hancock & Moore club chair. Totally unacceptable for such an expensive chair. This was a noticeable problem when the chair was a mere 3 years old when I initially reported the problem to the originating Hancock &...
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Anonymous
Steven Lehr

we purchased two h&m leather recliners and after 3 yrs arms very worn (dye very blotchy), and they weren't used that much!

#1116093
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Hancock and Moore - Problem with Leather and Tufting
Hancock and Moore - Problem with Leather and Tufting
Hancock and Moore - Problem with Leather and Tufting
Hancock and Moore - Problem with Leather and Tufting
We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons...
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Anonymous
CS

Do you really expect a new sofa after using it for 20 years. That's like buy and new car and wanting a new one when it's worn out. The fact it lasted this long is amazing. It'...

Anonymous
Karnal

Sorry, but that is NOT usual wear and tear. You obviously don't know how to take care of furniture. That is dirty and dried. No wonder they won't help you. Maybe take better c...

2.5
I didn't like
  • Quality or customer service
#908708
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Hancock and Moore - Inferior leather on a recliner
Hancock and Moore - Inferior leather on a recliner
Hancock and Moore - Inferior leather on a recliner
Purchased leather recliner from a furniture store (Knight Furniture) in North Carolina In 2005. For the first several years the only problem with the leather was that it faded somewhat. However the last 3-4 years there has been a general decline of the leather on...
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2.3
I liked
  • Made in america and expected quality
I didn't like
  • Very poor customer service
#897981
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I have purchased several pieces of H&M furniture. My last purchase was two(2) leather recliners. The 1st 2 had a leather problem, that H&M blamed on the medication I was taking caused the leather to discolor. I asked if all the leather offered for the recliner were of...
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Anonymous
Anonymous

You can't seriously expect a retailer to give you a free replacement part on a six year old chair. For all they know, your 8 grandchildren have been using that thing for a tr...

2.1
#1001092
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Bought this chair Jan 2007 - for a second home we spend 7 months a year at. VERY low "traffic" so to speak. YET this chair has a tilting foot rest, the springs in the eat are uneven & at 10 yers old, and only 5 years old at most in "USE" time, this should not be...
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#1008291
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We purchased an expensive leather recliner chair model 106-B "Sinclair". The chair was not made to the advertised specifications with regard to the seat depth. As specified the seat was to be 21" deep and the actual seat depth was 18 1/2". After repeated...
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2.0
I liked
  • Quality of the leathers used
I didn't like
  • Problems with all products ordered
  • Did not stand behind their manufacturing defect
  • Poor customer service
#926986
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Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other. The store ignored me and o contacted H&M directly...
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1.0
#987297
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Contact Hancock and Moore

Mailing Address:
Hancock & Moore
P.O. Box 3444
Hickory, North Carolina 28603
United States
Phone:
(828) 495-8235
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Hancock and Moore Products and Services

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of time, the color began to wear off of the edges of all pieces. It has since worn off in other areas, too. the leather obviously is not dyed through;...
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Anonymous
Janet

We bought Handcock and Moore leather furniture last year. We thought it was good quality leather considering the name and price but it has turned out to not be the case. The l...

1.0
#987654
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