Not resolved

Ordered 3 pieces of "just in time" furniture. Coach came with defective cushions-- had to pay for replacements, then we're reimbursed. Both recliners came in wrong color, refused shipment.

When came back one recliner had numerous noticeable defects, other only had a defective cushion. Was able to make one good recliner from the two, sent bad one back.

H & M had delivery company "touch up" defects, did not replace. So so repairs. Took until December to receive "Just in Time" paid for in July. Less than 6 months later leather lost color after using products for leather maintenance sent by H & M (leather solutions).

Pending resolution, pretty frustrated with H & M quality

Company wrote 0 public responses to the review from Sep 07.
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